Privacy Policy

Last Updated:

1. Introduction

This Privacy Policy describes how Ulrigg Ribbons ("we", "our", or "us") collects, uses, and protects information when you visit our website at repair.ulrigg.com or contact us for ribbon microphone repair services.

2. Information We Collect

When you visit our website or contact us for repair services, we may collect the following information:

• Contact Information: Name, email address, phone number, and mailing address when you submit a repair inquiry or contact form
• Repair Information: Details about your microphone, including model, condition, and repair needs
• Communication Records: Email correspondence, messages, and other communications related to your repair inquiry
• Website Usage Data: Information about how you access and use our website, including IP address, browser type, and pages visited (if collected by our hosting provider)
• Payment Information: Payment details processed through secure third-party payment processors (we do not store full credit card information)

3. How We Use Your Information

We use the information we collect to:

• Process and respond to your repair inquiries
• Provide repair services and communicate about your microphone repair
• Process payments and send invoices
• Ship repaired microphones back to you
• Maintain records of repairs and customer communications
• Improve our services and website
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Storage and Security

We take reasonable measures to protect your personal information:

• Customer information and repair records are stored securely
• Email communications are stored in our email system (Gmail)
• We use secure payment processors for financial transactions
• We limit access to personal information to authorized personnel only

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Email Communications and Gmail

We use Gmail (Google's email service) to manage customer communications. When you email us:

• Your emails are stored in our Gmail account
• We use Gmail's services to read, respond to, and manage repair inquiries
• Your use of email to contact us is also subject to Google's Privacy Policy

We comply with Google's API Services User Data Policy when using Gmail services for business purposes.

6. Limited Use Disclosure (Google Services)

If we use Google services (such as Gmail API) to manage customer communications, our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements:

• We only access email data to provide customer service and repair inquiry management
• We do not use email data for serving advertisements
• We do not transfer email data to others except as necessary to provide repair services
• We do not use email data for purposes other than those disclosed in this policy

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and business record retention requirements)
• Opt-out: Unsubscribe from marketing communications (if any)
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Third-Party Services

Our website and services may use third-party services, including:

• Email Services: Google Gmail for email communications
• Payment Processors: Secure payment processing services (we do not store full payment card information)
• Website Hosting: Third-party hosting services for our website

These third parties have their own privacy policies. We are not responsible for the privacy practices of third-party services, and we encourage you to review their privacy policies.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide repair services and maintain customer records
• Comply with legal and tax obligations
• Resolve disputes and enforce agreements

Repair records and customer communications may be retained for business and legal purposes even after your repair is complete.

10. Cookies and Tracking

Our website may use cookies or similar tracking technologies to enhance your experience. You can set your browser to refuse cookies, but this may limit some website functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

12. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

14. Contact Us